System status
Live state of every public service, re-checked every 60 seconds. If something is already down, we already know.
Contact & support
Talk to someone who runs the servers.
There are two ways in. If you are already with us, open a ticket in the client area. That shows us your services straight away. If you are not, email us or use the form below.
Where to start
Pick the route that fits.
Both land with the same people. The difference is how much we can see before we reply.
Already a customer
Open a ticket from the client area. It attaches your account, invoices and services to the conversation, so we can look at the right server instead of asking you which one it is.
- We can see your services, invoices and previous tickets
- Nothing to verify, you are already signed in
- Every reply stays in one thread you can come back to
- Best route for anything account, billing or outage related
Everyone else
Pre-sales questions, migrations, custom builds or anything that does not need an account: email us, or use the form further down. Tell us the game or the site and we can usually answer in one reply.
- Advice on which tier actually fits your player count
- Free migration quotes for websites and game servers
- Games we do not list yet. If it runs on Linux, ask
- Honest answers, including when we are the wrong host
support@echohost.co.uk
Support cover
Tickets and email are monitored 09:00–22:00 UK, every day. Most tickets answered within a couple of hours; urgent infrastructure issues are handled 24/7. Replies come from the people who administer the platform, not a first-line script.
Before you write
Check these first. Often quicker than waiting for us.
Most of what people email about is already answered, already visible, or already a button in one of the panels.
Frequently asked questions
Setup times, refunds, VAT, mods, backups, migrations and root access, all searchable in one place.
Game panel
Pterodactyl: live console, file manager, scheduled tasks, backups and sub-user accounts.
Web panel
HestiaCP: websites, mailboxes, DNS, databases and SSL certificates, all in one place.
Send us a message
Tell us what you need.
This form opens your email client. We have deliberately not put a black-box form handler in the middle: pressing the button below composes the message and hands it to whatever mail app you use. Nothing reaches us until you press send in that app. If it does not open, email support@echohost.co.uk directly.
Fields marked with an asterisk are required. We do not run a chatbot, an outsourced first line, or a phone queue. Everything comes through the client area or email.
Or just get started.
If you already know what you need, you do not have to talk to us first. Servers provision automatically the moment payment clears, and there is a 14-day money-back guarantee behind it.
No setup fees. No contracts. Cancel any time.