Everything we get asked, answered.

Automatically, as soon as the payment clears. In practice that is about a minute for both game servers and web hosting. Your panel login arrives by email and you can start configuring straight away. There is no approval queue and no setup fee.

In our own data centre in the United Kingdom. We do not rent space on somebody else's cloud and put our name on it, so your data sits on hardware we own and manage, and it does not leave the country. That keeps you inside UK GDPR by default and keeps ping short for British players.

Yes, 14 days on your first purchase of any plan. If it is not right, email support@echohost.co.uk within those 14 days and you get the money back in full, no interrogation. Renewals are not covered, so if you are leaving, cancel before the next invoice goes out. The Terms of Service spell this out.

Any time, up or down. You pay the difference pro-rata for the days left in the month rather than starting a fresh one. On game servers it is usually a restart rather than a rebuild, so your world, configs and installed addons all survive the move.

No. The monthly figure is the whole figure. Setup, the control panel, SSL certificates and migrating you off your old host are all included rather than billed separately.

Less than you would think. Game servers come with Pterodactyl, which handles starting, stopping, backups and file edits through a web interface. Web hosting uses HestiaCP and has one-click WordPress. If you get stuck we will walk you through it rather than sending you a link to an article.

Garry's Mod, Rust and Minecraft, each with its own tiers on the game hosting page. If you want something not on that list, ask. If it runs on Linux we can usually host it.

Yes, on every tier including the cheapest. You get the panel file manager and SFTP, so you can drop in a Workshop collection, an Oxide or Carbon plugin, or a custom modpack. Nothing is locked down and there is no approved-addons list.

Pterodactyl, at panel.echohost.co.uk. Live console, file manager, scheduled tasks, databases, backups and sub-user accounts. The sub-users are worth knowing about: you can let your staff team restart the server without giving them your billing login.

Trigger one from the panel whenever you want, or put it on a schedule so it fires on your wipe day without you being awake for it. Seed and map size are yours to set. The previous map stays in your backups if you need to go back.

Yes, and it is switched on by default rather than sold as an add-on. Attack traffic gets filtered upstream so real players stay connected. Very large or unusual attacks can still cause a wobble, and the SLA is honest about that instead of promising something nobody can deliver.

Yes, free, on every web plan. Send us the login for your current host or a backup file. We copy everything onto a staging URL, you check it over, and only when you are happy do we point the DNS at us. Downtime is normally none, because the site is already running here before anything changes.

Yes, on every plan including Lite. Let's Encrypt certificates are issued and renewed automatically. You will never get an email from us trying to sell you HTTPS.

Yes. Mailboxes on your own domain are included, with the number depending on your tier. Manage them in HestiaCP, use the webmail, or set them up in Outlook, Apple Mail or your phone over IMAP.

PHP 8.1, 8.2 and 8.3, switchable per site from the panel, with MySQL and MariaDB. Cron jobs are on every plan.

No, the prices on the site are before VAT. Where VAT applies it is worked out and added at checkout, so you see the real total before you pay anything.

You pay for ten months instead of twelve. The plan pages show the effective monthly cost so you can compare it against the monthly price directly, and each card tells you the actual yearly amount that will be charged.

Major debit and credit cards, handled in the client area. Card details go to the payment provider and never touch our servers.

No. Everything is rolling, monthly or annual, and you cancel yourself from the client area. Cancelling stops the next renewal. Whatever you have already paid for runs to the end of its period.

99.9% a month, with service credits if we miss it. The detail is in the SLA. Live state for every service is on the status page, which polls each endpoint every 60 seconds.

Daily on game servers and on every web plan above Lite, with the retention window listed on the plan. Treat them as a safety net, not your only copy. Keep your own backups of anything you genuinely cannot lose. The Terms say the same thing, and we would rather be blunt about it now than have the conversation later.

Not on shared web hosting or standard game servers, because the machine is shared with other customers. You do get SFTP and full control of your own files. If you actually need root, talk to us about a dedicated box.

Tickets are watched 09:00–22:00 UK, every day. Most tickets answered within a couple of hours; urgent infrastructure issues are handled 24/7.

If you are already a customer, open a ticket in the client area, because that shows us your services and saves a round of questions. Otherwise email support@echohost.co.uk or use the contact form.

No. No chatbot, no outsourced first line reading from a script. You get somebody who administers these servers and can actually change something.